Support

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

• IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

Problem:

Everything looks fine but the drives do not start if the green button “Production On” is pressed.

Possible Causes & Resolutions:

The main power supply 72 VDC of the Linmot controller is missing:

Check the power supply G5 inside the control panel on the second table (see attached picture). Most probably the 15 Amp. fuse is melted. Replace the broken fuse with a new one.

Problem:

Error message „Magnet belt not down” displayed on HMI (magnet belt does only exist on the 2. table on a duplex slitter), and arrow buttons „Up” and „Down” for magnet belt are not visible anymore.

Possible Causes & Resolutions: 

Arrow buttons magnet belt up may be visible for a short time and pushed during start up of panel.
Delete of error message:

1. Login with canman user => Contact CANMAN for password
2. Go to Setup
3. Change the function Single slitter to OFF (See attached picture)
4. Go back to main screen. Now the up and down button for magnet belt will be visible.
5. Push and hold the arrow button down for magnet belt until the error message “Magnet belt not down“ disappears.
6. Go back to the canman settings and set the function “Single slitter” back to ON.

Excel Spreadsheet – CM Electrical Components List

Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

• No internet connection > Check network connection of machine.
• Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
• Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
• iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

• Connection via Wi-Fi
  • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
  • If no Can Man Wi-Fi is visible, check router/wireless access point.
    ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
• Connection via Cable
  • Check all plug connections of the network cable between IPC and iPad
  • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.

Possible cause:

• wrong position of a reed sensor
  • check all reed sensors
  • use the help of the display – which shows the status of the sensors
  • consult the timing diagram of the PowerCUT – download here.