Support

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

• IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

Problem:

• HMI communication error (see picture)
• Not able to run the welder

Possible Causes & Resolution:

Excel Spreadsheet – CM Electrical Components List

Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

• No internet connection > Check network connection of machine.
• Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
• Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
• iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

• Connection via Wi-Fi
  • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
  • If no Can Man Wi-Fi is visible, check router/wireless access point.
    ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
• Connection via Cable
  • Check all plug connections of the network cable between IPC and iPad
  • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.

Possible cause:

• Between touchscreen and frame there might be dirt or the airgap is too small.
• Touchpanel defect.
• Scale of the touchscreen surface is not correct.
  Contact Can Man use E-ticket.

Possible Cause (CM16 / S, X8):

Possible cause:

• Problem with the touch panel data file, which is loaded on the memory card.
  • Exchange the memory card. Before CanMan will send you a new card, we will store your parameter (prior shipment of your X8).
• The touch panel itself has a fault.
  • Exchange the touch panel.

NOTE: all timing settings are stored on the PLC and not on the memory card.

1. Clean the surface with a moist cloth. Check also for scratches or damages.
2. Check if the frame presses on the touchscreen. The active surface is bigger than the screen. If necessary bring some clearance  between the frame and the touch.
3. If you tip simultaneously on two spots, the touchscreen can block for a short period. Wait for a couple of seconds.

Corretive:

• Replace water filter or increase water inlet pressure (min. 5 bar at the inlet).
• Check / adjust water pressure switch; see picture below: manometer (1) / pressure switch (2).

WARNING: Do not adjust pressure switch unless synchronized / confirmed with / from Can Man!