Support

Problem:

Homing for the drawer pull-out system is not executed or stops and error message “Automatic Homing Failed” appears.

Possible Causes & Resolutions:

• Check the light barrier in front of the drawers. It must be ensured that the sensor above has a direct line of sight to the reflector below. If necessary, realign and check that all screws of the holder are tightened.

Problem:

Some Beckhoff i/o terminals are not active and status LEDs are off, control does not respond to commands.

Possible Causes & Resolutions:

• The 24Vdc supply of the EK1100 coupler or the EL9410 intermediate supply terminal is missing or the voltage is too low > Check all connections, measure voltage, check fuses.
• Bad contact between the terminals > Switch off the main power and remove the terminals. Clean the contact between the terminals.
• Defective EL9410 intermediate supply terminal > Exchange terminal.
• Defective EK1100 coupler > Exchange coupler.

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

• IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

Excel Spreadsheet – CM Electrical Components List

Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

• No internet connection > Check network connection of machine.
• Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
• Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
• iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

• Connection via Wi-Fi
  • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
  • If no Can Man Wi-Fi is visible, check router/wireless access point.
    ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
• Connection via Cable
  • Check all plug connections of the network cable between IPC and iPad
  • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.

Battery of IPC is empty when:

• System Date and Time (Error Log) not correctly displayed and getting lost when powering off the IPC.

To Do:

• Replace IPC battery with Lithium Battery Type CR 2032
• Replace battery according to the Beckhoff Instruction (Access to Battery)

What does this error message mean?
CCD = concurrent connected data variables.

The amount of active CCD is limited. Opening the HMI is using some of the available CCD.
Closing the HMI is releasing the CCD again.
When you repeatedly open and close the browser, the CCD can still be in use and getting into the limitation.
(There is a delay for releasing the CCD when closing the connection).
„If a client wants to subscribe to new data variables while no more CCDs are available, a message “CCD exceeded!” will appear and there will be no communication with these data variables.“
„If a client disconnects from the visu (e.g. browser gets closed), it will take some time until the browser session expires and the CCDs from this client become available once again (session timeout of the scada server: 2 min.).

How to solve a CCD exceeded?

Close alle open browser connection (HMI app) and wait for >2 min.
Now you should be able to open the HMI without error message.

Closing apps on iPads with a home button:

1. Double-click the Home button to show your most recently used apps.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app’s preview to close the app.

Closing apps on newer iPads without a home button:

1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app’s preview to close the app.

How to prevent a CCD exceeded?
Don’t open the HMI in several browser simultaneously.
Don’t repeatedly open and close the HMI in short time.
Don’t repeatedly press reload the HMI in short time.

An overvoltage suppressor (or surge suppressor) is an appliance designed to protect electrical devices from voltage spikes. A surge suppressor attempts to regulate the voltage supplied to an electric device by either blocking or by shorting to ground voltages above a safe threshold.

These surge suppressors are built in to the latest Pacemaker models and machine controls (from 2009).

Check, if one or more modules of the surge suppressors are red/defect. Replace the red modules.

Attention!!!

Do not bridge the signalling contacts and run the machine with defective red modules because they no longer protect the system from voltage peaks!!!
If the modules are defective, check the main supply. Measure and check all voltages between the phases and all phases to earth before exchange the modules and restart the machine.

1. Exchange the defective servo drive with the new one:
   The safety card is inserted, from above, in the card slot marked “safety” in the servo drive. Loosen the screw carefully.
2. Transfer the safety card from the original to the new one:
   Carefully pull on the screw.
3. The servo drive will be controlled by the IPC and needs no programming.

Attention: Install the safety card without using force!

Possible causes:

• No supply of a slave on the bus system.
  • Check supply of all slaves.
    Emergency stop must be released.
• Address of slave on Profibus is wrongly adjusted.
  • Check setting of all DIP switches on the Lenze bus module and on the Linmot controller.
    You can find the correct setting on the wiring diagram.
• Wrong position of the switch for end resistant on the bus plug.
  • Check all switches on the complete bus system. Seriously follow the cable from PLC to the last slave. First plug and plug of last slave must be set to ON, all other plugs to OFF.